Refund policy

At Lumsky, your satisfaction is our priority. If an item does not fully meet your expectations, we offer a simple and transparent returns procedure.

1. Returns period (30 Days)

You have 30 days from the day you receive your order to return the items.

To be accepted, the item must be:

  • In its original condition, new and unused.

  • In its original packaging, complete (with accessories, instructions and labels).

Restocking fee: We do not charge any restocking fee (€0).

2. Return costs

The costs associated with the return depend on the reason:

  • Faulty or damaged product, or an error on our part: Lumsky covers the return costs. If you receive a damaged or incorrect product, we will provide you with a solution at no cost (prepaid label or reimbursement of the costs).

  • Change of mind (Customer withdrawal): If the return is due to a personal preference (change of mind, wrong size chosen by the customer), the actual return costs are payable by the customer.

3. How do I make a return?

Follow these steps to send your parcel back:

  1. Contact us: Let us know about your return by email at support@lumsky.com stating your order number.

  2. Pack your item: Place the product carefully in its original packaging to protect it during transport.

  3. Send the parcel: Send your return to the following address:

    Lumsky 18 bis Avenue Fauvelle, 66300 Thuir, France

    We recommend that you use a tracked shipping method to ensure that your parcel arrives safely.

4. Refunds

Once your return has been received and inspected at our address:

  • We will send you an email to notify you of the approval or rejection of your refund (depending on the condition of the item).
  • If approved, the refund will be processed immediately.
  • A credit will automatically be applied to your bank card or your original payment method. Please allow up to 7 working days for the transaction to appear on your bank account.

5. Exchanges

If you would like to exchange an item (different size, different colour), the easiest way is to contact us at support@lumsky.com We will tell you how to proceed so that the exchange can be handled quickly.

6. Non-returnable items

For reasons of hygiene or safety, certain items cannot be returned. These exceptions will be clearly stated on the page of the product concerned at the time of purchase.

Need help?

For any question about a return or a refund, our customer service team is here for you.

Shop name: Lumsky

Email: support@lumsky.com

Telephone: +33 7 56 98 79 34

Address: 18 bis Avenue Fauvelle, 66300 Thuir, France This address is the operational address of the shop and of the group’s branch. It is used as the customer service contact address and as the returns address for products.

Customer Service: Monday to Friday, 9 am to 5 pm (CET). We aim to respond within 24 hours (1 working day).