Terms of Service

Date last updated: 4 January 2026

Preamble

This website is operated by Lumsky. Throughout the site, the terms "we", "our" and "us" refer to Lumsky. By accessing this website and using the services offered on it, you (the user) accept without reservation all of the terms, conditions, policies and notices set out herein.

By visiting our site or making a purchase on it, you engage in our "Service" and agree to be bound by these Terms and Conditions, including the additional terms and policies referred to herein or accessible by hyperlink. These Terms apply to all users of the site, without limitation.

Please read these Terms and Conditions carefully before using our website. If you do not accept all of these terms, you must not access the site or use our services.

Article 1 – Online store terms

By accepting these Terms and Conditions, you certify that you have reached the age of majority in your country of residence, or that you have obtained the consent of a legal guardian to use this site. Use of our products for any illegal or unauthorised purpose is strictly prohibited. You must not breach the laws of your jurisdiction (including, without limitation, copyright laws). Any infringement will result in the immediate termination of your services.

Article 2 – General conditions

We reserve the right to refuse access to our services to any person, at any time and for any reason whatsoever. You understand that your content (with the exception of credit card information) may be transferred unencrypted over various networks. However, credit card information is always encrypted when transferred over networks.

Article 3 – Accuracy and currency of information

We cannot be held liable if the information available on this site is not accurate, complete or up to date. The content of this site is provided for information purposes only and must not constitute the sole basis for decision-making. Use of the content of this site is at your own risk.

Article 4 – Changes to the service and to prices

The prices of our products are subject to change without notice. We reserve the right, at any time, to modify or discontinue the Service (or any part of it) without prior notification. We shall not be liable to you or to any third party for any change in price, suspension or discontinuation of the Service.

Article 5 – Products or Services

Certain products or services may be available exclusively online on our website. These products may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy. We endeavour to display the colours and images of our products as accurately as possible. We cannot guarantee that the display of colours on your computer screen will be accurate.

Article 6 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store.

Article 7 – Optional tools

We may provide you with access to third-party tools over which we exercise neither monitoring nor control. You acknowledge and agree that we provide access to these tools "as is" and "as available", without any warranty whatsoever. Use of these optional tools is entirely at your own risk.

Article 8 – Third-party links

Certain content, products and services available via our Service may include items originating from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or the accuracy of these third-party sites.

Article 9 – User comments and submissions

If you send us ideas, suggestions, proposals or other materials (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute and use those comments. We are under no obligation to keep the comments confidential, to pay any compensation for them, or to respond to them.

Article 10 – Personal data

The submission of your personal information via the store is governed by our Privacy Policy.

Article 11 – Errors, inaccuracies and omissions

There may at times be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions and availability. We reserve the right to correct any error and to change or update the information at any time without prior notice (including after you have placed your order).

Article 12 – Prohibited uses

In addition to the other prohibitions set out in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit other persons to perform or take part in unlawful acts; (c) to infringe any local, national or international regulation; (d) to harass, mistreat, insult, harm, defame, slander, disparage, intimidate or discriminate; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code.

Article 13 – Exclusion of warranties and limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of the service, or your inability to use it, is at your sole risk. The service and all products supplied are (unless expressly stated otherwise by us) provided "as is" for your use, without representation, warranties or conditions of any kind.

Article 14 – Indemnification

You agree to indemnify, defend and hold harmless Lumsky and our partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, in respect of any claim or demand, including reasonable solicitors' fees, made by a third party because of or arising out of your breach of these Terms and Conditions.

Article 15 – Severability

In the event that any provision of these Terms and Conditions is held to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable part shall be deemed severed from these Terms, without such ruling affecting the validity and enforceability of the remaining provisions.

Article 16 – Termination

The obligations and liabilities of the parties incurred before the termination date shall remain in force after the termination of this agreement for all purposes. These Terms are effective unless and until they are terminated by you or by us.

Article 17 – Entire agreement

Our failure to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision. These Terms and Conditions and any policy or operating rule published by us on this site constitute the entire agreement and understanding between you and us.

Article 18 – Governing law

These Terms and Conditions of Sale and Use, as well as any separate agreement under which we provide you with services, are governed by and construed in accordance with the laws in force in France.

Article 19 – Changes to the Terms and Conditions

You may review the most recent version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms by publishing the updates and the changes on our website.

Article 20 – Contact details

Questions concerning the Terms and Conditions of Sale and Use should be sent to us at the following contact details:

Store name: Lumsky

Email: support@lumsky.com

Telephone: +33 7 56 98 79 34

Address: 18 bis Avenue Fauvelle, 66300 Thuir, France This address corresponds to the operational address of the shop and of the group’s branch. It is used as the customer service contact address and as the returns address for products.

Customer Service: Monday to Friday, 9am to 5pm (CET). We aim to reply within 24 hours (1 working day).