Shipping

At Lumsky, we are committed to giving you a smooth shopping experience. We know that you are eagerly awaiting your order, which is why we do everything we can to ship your products quickly and safely.

1. Delivery areas

We currently deliver orders exclusively in France.

2. Delivery times

Here is an estimate of the time needed to receive your order.

Order cut-off time: 17:00 (Central European Time - CET). Orders placed after this time will be processed on the next working day.

Processing time (Preparation): 1 to 2 working days (Monday to Friday). 

This is the time we need to prepare, check and pack your order before handing it over to the carrier.

Transit time (Transit): 3 to 5 working days (Monday to Friday).

This is the time the carrier takes to deliver the parcel once it has left our warehouse.

Total estimated time: In general, you will receive your order within 4 to 7 working days.

3. Carriers

To guarantee reliable and secure delivery throughout France, we entrust your parcels to the services of:

  • La Poste

  • Colissimo

4. Shipping costs

Transparency is essential to us.

  • Standard Delivery: We offer free delivery on all orders to France, with no minimum purchase.

5. Order tracking

As soon as your parcel is dispatched, you receive a confirmation email containing your tracking number. You can follow the progress of your delivery directly on the La Poste / Colissimo website or via our order tracking page on the Lumsky website.

6. Delivery problems

If your order is late in arriving (beyond the estimated times above) or if you encounter a problem with the tracking, do not hesitate to contact us. We will carry out the necessary enquiries with La Poste to locate your parcel.

  • Lost or damaged parcel: Contact our support team immediately so that we can arrange a reshipment or a refund as appropriate.

7. Contact details

For any question relating to the shipping of your order, our customer service team is at your disposal:

Store name: Lumsky

Email: support@lumsky.com

Phone: +33 7 56 98 79 34

Address: 18 bis Avenue Fauvelle, 66300 Thuir, France This address is the operational address of the shop and of the group's branch. It is used as the customer service contact address and as the return address for products.

Customer Service: Monday to Friday, from 9:00 to 17:00 (CET). We aim for a response time of 24 hours (1 working day).