Contact

A question? Need assistance?

Welcome to Lumsky support. Our priority is your satisfaction. Whether your enquiry concerns tracking an order, information about a product or a return, our team based in France is here to answer you quickly.

You can contact us directly by email at support@lumsky.com or by filling in the form at the bottom of the page.

QUICK LINKS

For an immediate answer, please feel free to consult our information pages before writing to us:

Frequently asked questions (FAQ)

Privacy Policy

Terms of Service

OUR CONTACT DETAILS

Store name: Lumsky

Email: support@lumsky.com

Phone: +33 7 56 98 79 34

Address: 18 bis Avenue Fauvelle, 66300 Thuir, France This address is the operational address of the shop and of the group’s branch. It is used as the customer service contact address and as the address for returning products.

Customer Service: Monday to Friday, 9 am to 5 pm (CET). We aim to reply within 24 hours (1 working day).

CONTACT FORM

Please fill in the fields below. To help us handle your request more efficiently, please state your order number (e.g. #1024) in your message if you have one.